If the Hippo Video Windows application crashes due to a system or memory issue or any other reason, the crash dump files allow us to analyze the issues. It also assists in locating the application log and detailed log when a minor functionality fault arises.
Let’s see how to handle the Windows crash dump folder:
On your desktop, open the Registry Editor window and locate the following path -
HKEY_LOCAL_MACHINE/SOFTWARE/MICROSOFT/WINDOWS/WINDOWS ERROR REPORTING
Look for the Local Dumps folder.
If the Local Dumps folder is available, skip to the ‘To run the crash dump files’ heading.
Else, right-click on the Windows Error Reporting folder and select New > Key (name it Local Dumps).
Go to the Local Dumps folder and create three registry values.
DumpCount
Right-click inside the Local Dumps folder, point to New, and then click DWORD (32-bit) Value.
Enter the Value Name as ‘DumpCount’, Value Data as ‘10’, and Base as ‘Hexadecimal’. Click Ok.
DumpFolder
Right-click inside the Local Dumps folder, point to New, and then click String Value.
Enter the Value Name as ‘DumpFolder’, and Value Data as ‘%LOCALAPPDATA%\CRASHDUMPS’. Click Ok.
DumpType
Right-click inside the Local Dumps folder, point to New, and then click DWORD (32-bit) Value.
Enter the Value Name as ‘DumpType’, Value Data as ‘2’, and Base as ‘Hexadecimal’. Click Ok.
You’ve now successfully created a crash dump folder.
Execute the HV application:
On your desktop, click the Hippo Video icon and run the HV desktop application. A crash dump will be generated if the application crashes.
You’ll find the crash files as shown in the below example.
How to navigate to the crash dump files:
Open Start.
Type the following command ‘%LOCALAPPDATA%\CRASHDUMPS’ and click OK.
The Crash Dumps dialog will appear. You’ll find all your crash dump files.
How to identify the minimal functionality issues:
There are two types of logs available on the Hippo Video server to analyze the functionality break.
Application Log: This can be accessed from the AWS server using the name ‘Win-APP’.
Detailed Log: This can be accessed from the server using the name ‘Win-APP-Detailed-Log’.
For further assistance, please reach out to the support team.