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Save video replies in Intercom


  • Hippo Video Account. Sign-up here if you are a new user. 

  • Hippo Video Chrome extension. Click here to install.

  • Intercom Account.

To save video replies:

  1. Login to Intercom with your existing credentials.

  2. In the left-side panel, at the bottom of the screen, click Settings.

  1. Under Settings, click Hippo Video [Dev] Data > Saved replies.

  2. Click on the top-right corner. 

  3. Click on the Untitled saved reply text and name the title of your choice.

  4. Click on the Hippo Video iconat the bottom.

  1. Now, the world of videos is open to you. Create a new videoImport a video from the Hippo Video library, or Record your screen

  1. Once you have completed it, your video is ready to share.

  2. Click Copy to Clipboard at the bottom of the window.

  3. Now, paste the video in the Text box and then, click on the top-right corner of the screen. 

To edit your saved video replies:

  1. In the Saved replies screen, select from the listed saved replies on the left-side of the video.

  1. Click Edit on the top of the video.

  2. Click on the video and you will see an icon to remove/edit the link.

  3. Then, press the Delete key from your keyboard, to remove the video.

  4. Now, to record a new video, click on the orange hippo video icon .

  5. Follow the steps (7 to 10) explained in the above ‘To save video replies’ heading, to record your answer. 

  6. Once you are done recording, click Save on the top of the video.

To check out other topics related to this integration.    

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