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Troubleshooting Microphone issues in the Chrome extension

Following these troubleshooting steps, if you're encountering microphone issues while using the Hippo Video Chrome extension:

Check microphone settings in the Chrome Browser:

To grant microphone permission to Hippo Video, follow these steps:

  • Locate the three-dot menu positioned at the top-right corner of your Chrome browser.

  • Access the "Settings" option and scroll down until you reach the "Privacy and security" section.

  • Select "Site settings" and then navigate to the "Microphone" setting.

  • Confirm that the microphone is either allowed for Hippo Video or set to "Ask before accessing."

  • Grant microphone permission specifically to Hippo Video.

While using the Hippo Video Chrome extension, you may see a prompt asking for permission to access your microphone.

Ensure that you grant the necessary permissions for the extension to use the microphone.

Check Microphone Settings on your Device:

On your computer, go to the System Settings or Control Panel.

Look for the Audio or Sound settings.

Make sure the correct microphone is selected as the default recording device.

Adjust the microphone volume and ensure it is neither muted nor set too low.

Test the microphone in other applications:

Open another application or website that uses your microphone (such as a voice recorder or video calling application).

Check if the microphone works properly in that application.

You can also test your microphone using this link

Restart Chrome or your Device:

Sometimes, simply restarting Chrome or your Device can resolve temporary software glitches.

Update Google Chrome and Hippo Video Extension:

Make sure you are using the latest version of Google Chrome and the Hippo Video extension.

To update the Hippo Video extension, open the Chrome Extensions page (chrome://extensions/), find Hippo Video, and if an "Update" button is present, click on it.

Contact our Support:

If the issue continues to persist, reach out to Hippo Video's Support team for further assistance. They can provide specific troubleshooting steps or investigate if there are any known issues with the extension's microphone functionality.

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