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Account Access Issues - FAQ
I can’t sign in to my account
How do I reset my password?
Reset password link isn’t working
Is it possible to access the deleted user accounts?
What should I do if a team member has left?
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Billing & Privacy - FAQ
Is it possible to cancel or pause my subscription?
How do I switch from monthly to annual billing?
How to keep data safe and secure?
How do I delete my account?
Do I get an invoice after purchase?
Products - FAQ
How Hippo Video works?
How do I refer Hippo Video to unlock features?
Why can't I update the Hippo Video account with the SMTP e-mail address?
Is it possible to recover deleted user accounts?
What should I do if one of the team members has left?
View all (6)
Features - FAQ
Why am I not able to upload contacts from google sheet?
How to test the working of audio and webcam from Chrome Extension?
Can I download any software to use inside Hippo Video?
Why am I not able to send personalized emails from my account?
How to trim your video?
View all (78)
Integrations - FAQ
Why does the Pipedrive form look black/empty while embedding via Marketing tools inside Hippo Video?
How to embed the Pardot CRM form?
How to get your animated GIFs to work in Outlook
Why is my/sales navigator video link too long?
Why am I not able to send snippets or templates by adding videos to my prospects from Outreach?
View all (22)
Apps - FAQ
How to get your video recordings from your Android internal storage?
Why can't I record my system audio in MAC?
How to recover Hippo Video mac app recorded/deleted videos?
Why won't the video play when I click on the thumbnail from an iOS device?
How can I get to the Windows crash dump files?